How do I return an item?

If you are not happy for some reason with your purchase, you can return the item(s) in their original state and packaging hassle free.
To return an item to us,  click here to contact us and arrange the return.

 

Once received, we will review your returns request. If approved, you will be sent a returns form which you should enclose with the goods and return to the address on the form. The returns number provided should also be put on the outside of the packaging.

 

The retail customer will be entitled to a cooling off period of 7 working days after having received the goods or at any time prior to receiving goods, the cancellation should be notified in writing (includes fax, letter or email). Cancellation does not apply to DVD's, CD's, audio or video tapes which the customer has unsealed.

 

The cost of returning the product unless faulty, defective or not fit for its purpose will be at the customer's expense.

 

If the item is fragile or could be damaged, please ensure it is packaged appropriately.

 

I have received a faulty / incorrect item

 

If you have received a faulty or incorrect item, please click here to contact our customer service team who can help you organize the return and exchange of the product.

 

Have you received my return?

Depending on the shipping method that you have used to return the goods to us we normally receive your returns within a few days of you sending it. If you sent the goods by tracked delivery you will be able to see if we have signed for them or not. Once we have received your return we will contact you to let you know and deal with the return for you.

 

When will I receive my replacement?

If you have returned an item to us and asked for a replacement we will send the replacement to you as soon as we receive the returned item back. We deal with all returns within 24 hours so you can rest assured we treat our returns with the same respect as we do our orders.